Frequently Asked Questions
Not quite sure how everything works with us? No problem! Here you'll find the most important information about ordering, shipping, returns and much more.
What does automatic lighting mean?
Our glowing coasters only light up your drink once you set the glass down on the coaster. As soon as you lift the glass off, the light goes out immediately. The automatic lighting is triggered by a pressure sensor.
What colors can the coasters glow in?
Your glass can be lit in warm white, blue, red or green.
What are the dimensions of the LED coasters?
Our coasters stand out with their ultra-flat design at a height of just 3 mm. Depending on the shape you choose, they have the following dimensions:
- Round: 93 mm diameter.
- Square: 93 x 93 mm.
What does "set" mean?
Our sets contain the matching number of coasters and the matching number of replacement batteries. For example, a set of 4 contains 4 coasters and 4 replacement batteries.
Are custom designs possible for the glowing coasters?
On request, coasters with your own designs and photos are possible (from 50 units). If you're interested, send us an email at: b2b@ezoriginalz.de
What material are the coasters made of?
Made in Germany from high-quality hard foam material and just 3 millimeters thin, our coasters are not only elegant but also stand out for their quality and durability.
Can the batteries be replaced?
The glowing coasters come with a CR2016 button cell that is easy to change yourself. Our sets always include free replacement batteries as well.
How long do the coasters glow on one battery?
A full battery provides up to 30 hours of continuous light.
How long does shipping take?
Delivery with DHL usually takes 2 to 4 business days.
Is shipping free?
Within Germany, shipping is always free. For all other countries, shipping costs €4.95.
What happens if I accidentally spill my drink?
Made from water-repellent hard foam material with built-in protection for the lighting unit, you don't need to worry about the coasters being damaged by accidental contact with liquids. Please still avoid contact with larger amounts of liquid, as this is a technical product.
How do I clean the glowing coasters?
The coasters wipe clean easily with a damp cloth. Thanks to the built-in protection of the lighting unit, no moisture reaches the electronics.
How do I change the battery?
To change the CR2016 button cell, turn the coaster over and peel back the special label on the underside far enough for the lighting unit with the battery to slide out of the coaster. Simply swap the battery and put the lighting unit with the new battery back into the coaster. Then press the special label firmly back into place. The special label is designed to keep sticking reliably even after many battery changes.
What can I do if I'm not satisfied?
We're confident in the quality of our products. If you're not 100% happy, you can get in touch within 30 days of receiving your order and receive the full purchase price back.
If you have any further questions, feel free to contact us at: service@ezoriginalz.de

